1. BOOKINGS

1.1. Booking is compulsory for everything we offer, both in the Calendar and private on request.
1.2. Depending on the type of tour, booking may be done as follows:
1.3. Tours  in the Calendar: these can be booked and purchased only online.

1.3.1. In the case of booking/purchase received after the 2nd day prior to the tour, it is compulsory to show the email of confirmation, on paper or digitally on a smartphone or tablet,  of the booking at the meeting point
1.3.2. The guided tours will be held when the minimum number of participants is reached.

1.4. Private tours on request: please fill in the relevant form on each page of the description of the ad hoc tours or contact us directly; we will be delighted to present our best offers to you according to your requirements.
1.5. For any further information and for assistance, please fill in the form on the website in the Contacts section of the menu. You can come to us or call us at the Milan offices, Viale Romagna 46. Opening hours: Monday-Friday: 10.00 a.m. – 12.30 p.m. and 2.30 p.m. – 5.30 p.m. Tel.: 0236565694.

2. PAYMENT CONDITIONS

2.1. Visits in the Calendar:  online by credit card.

2.1.1. For all online payments we use the PayPal payment circuit because it is the worldwide leader in online payments and a guarantee of security for you and for us.

2.2. Private tours on request: by bank transfer (unless otherwise explicitly agreed, especially when close to the date of the event/guided tour).
2.3. Invoicing and exemptions:

2.3.1. The Client must provide beforehand when requested all the tax data required by law and to explicitly request an invoice at the time of the estimate.
2.3.2. Guided tour services, pursuant to article 10, no. 22 of Presidential Decree no. 633/1972 are exempt of VAT.
2.3.3. Neiade is exonerated from issuing a full receipt pursuant to article 2 letter n) of Presidential Decree no. 696/1996.
2.3.4. Neiade is not required to issue an invoice except if the client requests it explicitly and in advance, pursuant to article 22 no. 6 of Presidential Decree no. 633/72.

3. THE AMOUNT INCLUDES / DOES NOT INCLUDE
All our offers include:

3.1. The service of cultural activity carried out by authorized tour guides in possession of the specific licence (save for specifically shown exceptions).
3.2. Insurance cover for public liability with a leading insurance company to protect all the visitors for involuntary damage caused by our staff during the guided visit.
3.3. The tours in the Calendar also include:

3.3.1. Microphones with radio headsets which allow comfortably hearing the Guide (service guaranteed for groups with a minimum of 15 participants, unless prohibited by the place of the visit).
3.3.2. The price of the entrance ticket to museums and exhibitions,  if relevant.

3.4. Requests of variations or extensions of the time of the guided tours and events are not accepted, unless explicitly agreed in writing by the 2nd day before the date and subject to verification of availability.
3.5. All of our proposals exclude, except where explicitly shown, any further extras (for example catering, tips, offerings in places of worship etc.)
3.6. For any damage or loss of the microphone sets, from the moment of distribution to when they are collected by the operator, the Client must pay a penalty of €75.00 for each appliance damaged and/or lost.

4. THE DISABLED/OTHER REDUCTIONS

As far as we can, we try to break down the “barriers” to spread culture and knowledge even more.

4.1. Both for the disabled person and the person accompanying them, we apply a reduction of 25% on the cultural activity service of the Tours in the Calendar, subject to a medical certificate sent by email issued by a public medical commission and/or by the report of ascertainment of a severe handicap;

4.1.1. Those entitled (up to a maximum of two per guided tour where the places are still available) are:
– the non-sighted, the deaf and those with severe motor disabilities;
– the mentally handicapped.

4.2. We also try to pay attention to children and families:

4.2.1 Children from 0 to 6 included (up to a maximum of two per guided tour where the places are still available):
– for all the Visits in the Calendar the cultural activity service is free of charge (save only any entrance tickets according to the conditions of the museum or other body);
– for the guided tours in the Calendar in the Vintage Tram, the Afternoon tea bus tour and the Boat on the Navigli : total €10.00 per child;
– for all the other visits in the Calendar where means of transport are used, please ask us for information.

4.2.2 Minors from 7 to 14 included (up to a maximum of two per guided tour where the places are still available):
– Reduction of 50% for the Visits in the Calendar except those where means of transport other than the Vintage Tram, Afternoon Tea bus tour and the Boat on the Navigli are used.

4.3.To know if and how it is possible to book, please fill in the form on the website in the Contacts section of the menu, specifying your requirements, the guided tour and the date. We will try to provide you with all the most useful information and the instructions to proceed with booking online.   

4.4. Any rights to discounts (coupon codes) and/or reductions on entrance tickets must be inserted and/or selected at the time of purchase, on the penalty of losing this right.

5. LANGUAGES

5.1. All the cultural activity services are in Italian unless specifically established when requesting private tours on request.

5.1.1. All the private tours on request can be in different languages – including non-European ones-  subject to  availability.
5.1.2. An additional interpreting service is nevertheless available, again subject to availability.

6. HOW TO PREPARE FOR THE VISIT

6.1. The details: the date, time, meeting place and any further useful  information are shown as follows depending on the type of visit:

6.1.1. Tours in the Calendar:  in the email of confirmation of the booking (save any variations that we will promptly communicate);
6.1.2. Private tours on request:  in the email we send the client a few days before the date of the event/guided tour, including the necessary attachments where required.

6.2. We advise wearing comfortable shows and always looking at the weather forecast before leaving (except for the tours by boat, tram, bicycle, Segway, car, motorbike and bus or other means of transport, the guided tours outdoors are generally walks and last from about 90 to 120 minutes, unless otherwise agreed with the client).
6.3. In the case of a visit which includes a place of worship, we warmly advise suitable clothing (for women, with shoulders and preferably knees covered, for men at least a T-shirt and shorts).

7. BAD WEATHER

7.1. Our guided tours are confirmed even in the case of bad weather, except in objectively exceptional conditions and natural disasters. In the case of additional third party services (trams, boats etc.) the visits are subject to regulations imposed by the supplier.
7.2. In the case of cancellation by Neiade, please refer to point 8 below.
7.3. It is true and we know very well that a tour in the rain is not the ideal situation, but unfortunately for us there is no system for accurately forecasting the weather and, even if there were, it would not be possible to please everybody fixing a new date.
Please bear in  mind above all that the guided tours in the calendar are organized a long time in advance, precisely to allow all those interested to sign up and therefore it is impossible to foretell what the weather will be like on that day. What we can do, we do, preferring to organize visits above all indoors in the winter, but  we cannot do much more than that!

8. VARIATIONS OF THE VISIT

8.1. Variations of dates, places and times: these may undergo variations or limitations due to operational requirements or causes of force majeure (strikes, extraordinary partial or total closure of the places of the visit, breakdowns of vehicles or boats used during the visit, natural disasters, demonstrations, modifications to traffic, disorganization of the authorities of the places of the visit etc.) which cannot be attributed to Neiade.
8.2. With regard to any requests for variations of extensions of time, please see point 3.4 above.
8.3. Variations of charges: in the case of sudden increases of costs or for modifications of laws and regulations, the rates are updated and communicated by email to the Client for the adjustment.
8.4. Cancellation by Neiade: if the variations or limitations concern an essential part of the visit or the event, Neiade will cancel, communicate this by telephone and/or email and will propose, where possible, a tour/event of equal value which does not entail a variation of the charges; the Client may accept the alternative proposal or request the refund of the amount paid (always save the costs of entrance tickets to museums and exhibitions if relevant as well as the additional costs connected with the refund).
8.5. Any complaints – under penalty of the loss of the right to complain- must be sent, without delay and in any case not more than 10 days from the date of the event/guided tour, to the email address info@neiade.com.

9. CANCELLATION BY THE CLIENT

9.1. Cancellations must be sent by fax to the number 0236565694 or by email to the address info@neiade.com and will give rise to the following refunds or penalties (always save the costs of entrance tickets to museums and exhibitions if relevant as well as additional costs connected with the refund)., according to the date of receipt of the cancellation (the fax report or the reply by Neiade to the same address as the sender of the email of cancellation will  be considered binding) and the type of service booked.:

9.2. Tours in the Calendar

9.2.1. Up to the 10th day prior to the guided tour an amount equal to 10% of the charge will be withheld;
9.2.2. Up to the 5th day prior to the guided tout an amount equal to 50% of the rate will be withheld;
9.2.3. From the 4th day prior to the guided tour the booking is agreed as definitively confirmed, it may no longer be cancelled and therefore no refund can be made.
9.2.4. In the case of failure to show up at the meeting place at the established time (no show), or in the case of loss of contact with the guide once the visit has started the booking is agreed as definitively confirmed and therefore no refund can be made.

9.3. Private tours on request (unless other agreements have explicitly been made)

9.3.1. Up to the 15th day prior to the event/guided visit, an amount equal to 10% of the total established will be withheld.
9.3.2. Up to the 10th day prior to the event/guided visit, an amount equal to 30% of the total established will be withheld.
9.3.3. Up to the 5th day prior to the event/guided visit, an amount equal to 50% of the total established will be withheld.
9.3.4. From the 4th day prior to the event/guided visit, the booking is agreed as definitively confirmed, it may no longer be cancelled and therefore no refund can be made.
9.3.5. In the case of failure to show up at the meeting place at the established time (no show), or in the case of loss of contact with the guide once the visit has started the booking is agreed as definitively confirmed and therefore no refund can be made.

9.4. Entrances to the Last Supper by Leonardo da Vinci Only Ticket (booking without the service of a guided visit and/or other accessories):

9.4.1. Up to the 8th day prior the date of the ticket, an amount of €6.00 for each ticket will be withheld;
9.4.2. From the 7th day prior to the date of the ticket, the order is agreed as definitively confirmed, it may no longer be cancelled and therefore no refund can be made.

9.5. We also ask you to call us – immediately before or immediately after the written communication – during office hours at the number 02.36565694.

10. COPYRIGHT

10.1. All the catalogues, images, videos and texts – in the website or sent through any different support – are creations of the intellectual property of Neiade and (save explicit indication) all the relative rights are reserved. The reproduction and diffusion, including partial, in any form whatsoever, of the photographs, images, videos and texts, are prohibited. Any links will be allowed only exclusively through the channels of sharing present on the site or subject to authorization in writing from Neiade.
10.2. The trademarks and the distinctive signs of the company are the exclusive property of the same.
10.3. Any transgressors will be prosecuted by law.

11. CONFIDENTIALITY

11.1. The personal data are processed pursuant to GDPR 2016/679 and its subsequent amendments and additions.
11.2. The Data Controller, for the purposes shown as follows, is Neiade s.r.l., registered office Viale Romagna 46, 20133 Milan.
11.3. Please read the whole Privacy Policy at https://www.neiade.com./it/privacy_policy/

12. COMPETENT COURT

12.1. For any dispute the Court of Milan has exclusive competence.

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